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25 July 2008 |
Seminar on Dealing with Difficult People
Exclusive for careertimes.com.hk members |
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Dealing with "emotional vampires" is inevitable in everybody's career life. Unfortunately still, it is never an easy task. This seminar will help you understand why certain people are difficult, and more importantly show you how to confront them by learning about:
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four major types of difficult people |
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undesirable behavioural and personality attributes |
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four effective ways to meet difficult people head-on |
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a six-step approach to tackle difficult one-on-one conversations |
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techniques in handling complaints and sensitive issues |
Who should attend?
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Sales and marketing professionals |
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Business executives |
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Friday, 25 July 2008 |
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7:00pm-9:00pm |
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Exhibition Hall, 4/F, Hong Kong Productivity Council
78 Tat Chee Avenue, Kowloon Tong |
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Free for careertimes.com.hk members
(Tickets will be allocated through a random computerised draw) |
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English |
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About the speakers
Eric Sampson
Executive Consultant, Connect Communication
Mr Sampson was born, raised and educated in Hong Kong. He migrated to New Zealand in 1979 and returned to Hong Kong after a 14-year banking career with the Commercial Bank of Australia and Westpac Banking Corporation. A specialist in communication and presentation skills training, he offers training to sales and marketing professionals in areas such as relationship building, effective selling, overcoming objections and delivering excellent customer service.
Tony Ngo
Executive Consultant, Connect Communication
With more than 27 years of experience in general management, sales, marketing and business development in the fast-moving consumer goods sector in Asia, Mr Ngo's specialties encompass a wealth of professional skills such as presentation, communication, sales, team building, strategic planning and business execution. Mr Ngo holds a bachelor's degree in economics from Manchester Metropolitan University and a master's degree in business management from University of Salford.
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Remark
Personal information collected for this seminar may be shared with supporting organisations. While we have no control over the third party's use of such information, we will attempt to ensure that they agree to protect the confidentiality, security, and integrity of any personal information we share with them. |
Snapshots
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Speaker: Mr Eric Sampson
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Speaker: Mr Tony Ngo
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Organiser: |
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